1. Introduction
Welcome to ClaimFlow. We are committed to protecting your privacy and handling your personal and sensitive information with care and respect. This Privacy Policy outlines how we collect, use, protect, and share your information when you use our application.
2. Information We Collect
We collect information necessary to assist you with your VA claims process. This may include:
- Personal Identification Information: Name, email address, phone number, Social Security Number (last 4 digits), and date of birth.
- Military Service Information: Branch of service, service dates, rank, MOS, and discharge status.
- Health Information: Medical conditions, treatment history, medical records, and details about incidents related to your claims. This is considered Protected Health Information (PHI).
- Financial Information: Income, employment history, and dependent information required for certain benefits like Pension or TDIU.
- User-Provided Content: Stories, narratives, and documents you voluntarily upload to the platform.
3. How We Use Your Information
Your information is used exclusively for the following purposes:
- To populate and generate VA claim forms on your behalf.
- To allow our AI engine to analyze your profile and identify potential benefits and entitlements.
- To facilitate communication and collaboration between you and your assigned Intake Specialist.
- To store and manage your claim-related documents securely.
- To provide you with status updates and information about your claim.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. We only share your information under the following limited circumstances:
- With Your Specialist: Your assigned Intake Specialist has access to your information to assist you with your claim.
- With the VA: Information is used to pre-fill forms that you will submit to the Department of Veterans Affairs. You control the final submission.
- For Legal Reasons: We may disclose information if required by law, such as in response to a court order or subpoena.
5. Security
We implement robust security measures to protect your information:
- Encryption: All data is encrypted in transit (using TLS) and at rest.
- Access Control: Strict role-based access controls ensure that only authorized individuals (you, your specialist, and system administrators) can view your data.
- Secure Storage: All data is stored in secure, access-controlled environments provided by Google Cloud and Firebase.
- Compliance: Our data handling practices are designed to be compliant with federal regulations regarding sensitive information.
6. User Rights and Control
You have control over your information:
- Access: You can access and review your information at any time through the dashboard.
- Correction: You can edit or update your information through the Smart Intake or by contacting your specialist.
- Deletion: You can request the deletion of your account and associated data by contacting support. Please note that some information may need to be retained for legal or compliance reasons.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the support page in the application.